Treating Customers Fairly

Treating Customers Fairly (TCF) - Our Promise

✔ As a retirement fund fair treatment of customers is central to our culture.

✔ Our products and services are designed to meet the needs of identifies customer groups and are targeted accordingly.

✔ We provide customers with clear information and keep them informed before, during and after contracting with us.

✔ When we provide advice it is suitable and takes account of our customers' circumstances.

✔ Our products and services perform as promised and as expected by our customers.

✔ We make it easy for customers to change products, switch provider, submit a claim and/or make a complaint.